If you’re planning a journey to Thailand, there’s an important update you need to know. Beginning May 1, 2025, all international travelers will be required to fill out the new Thailand Digital Arrival Card (TDAC) before entering the country.

This new system is designed to simplify the immigration process, making your arrival quicker and more efficient. Here’s an in-depth look at everything you need to know about this requirement, including who must fill it out, how to apply, and tips for a smooth entry.

What Is the Thailand Digital Arrival Card (TDAC)?

The Thailand Digital Arrival Card is an online immigration form that travelers must complete prior to entering Thailand. This digital upgrade replaces the traditional paper arrival card, allowing for expedited processing at immigration checkpoints across the country. By submitting your details online, you contribute to a more efficient entry experience and help reduce paper use.

Key Features of the TDAC:

• Digital Submission: Complete your immigration details online before your flight, eliminating the need for paper forms upon arrival.
• Real-Time Processing: The TDAC allows for quicker processing at immigration counters, reducing wait times significantly.

Who Is Required to Complete the TDAC?

The TDAC is mandatory for all foreign visitors arriving in Thailand by air. This includes:

• Tourists: Individuals visiting Thailand for leisure or vacation purposes.
• Business Travelers: Those traveling for work-related activities.
• Students: International students who are studying in Thailand.
• Work Visa Holders: Individuals entering Thailand on work permits.
• Visa-Exempt Visitors: Travelers from countries that do not require a visa for short stays.
• Visa-on-Arrival Passengers: Travelers who are eligible for visas upon arrival.

Exemptions:

• Thai Citizens: Nationals of Thailand are not required to fill out the TDAC.

When Should You Complete the TDAC?

You can fill out the TDAC form up to three days prior to your arrival in Thailand. For example, if your flight lands on May 1, 2025, you can complete the TDAC on April 29, April 30, or May 1. It’s advisable to complete the form as early as possible to avoid any last-minute stress or technical issues.

How to Apply for the Thailand Digital Arrival Card

Applying for the TDAC is a simple process. Follow these steps to ensure you complete your application correctly:

1. Access the Official Website: Navigate to [Click here] to fill out the application form. It’s crucial to use the official website to avoid scams or misinformation.

2. Information Required: Prepare to provide the following details:

   • Passport Information: Include your passport number, nationality, and expiration date.
   • Flight Details: Enter your arrival flight number and the date of your arrival.
   • Accommodation Address: Specify where you will be staying in Thailand.
   • Contact Information: Provide a phone number or email address for communication.

   Make sure to review all entered information for accuracy before submitting.

3. Confirmation of Submission: After successfully submitting your TDAC, you will receive a confirmation. While it is recommended to keep a digital or printed copy, the requirement for showing this confirmation at immigration is not explicitly stated.

What If You Don’t Have a Smartphone?

If you do not have a smartphone or access to the internet, Thailand’s international airports will provide dedicated computer terminals where travelers can fill out the TDAC upon arrival. However, completing the form in advance is still highly recommended to save time and avoid long queues at the airport.

Important Information for Travelers

Here are some essential points to remember:

• Mandatory Requirement: The TDAC will be required starting May 1, 2025, for all eligible travelers.
• One Form Per Traveler: Each individual must complete their own TDAC, even if traveling as a family.
• Keep Confirmation Ready: While it’s not mandatory, having your confirmation available can help streamline your passage through immigration.
• Avoid Incomplete Forms: Failing to complete the TDAC accurately may result in delays or complications upon arrival.
• Data Protection: Thailand’s immigration authorities have implemented measures to protect travelers’ personal information.

Why Is Thailand Implementing the TDAC?

The introduction of the TDAC is part of Thailand’s broader efforts to modernize its immigration system. The goals include:

• Enhancing Efficiency: Streamlining the entry process to reduce wait times at airports.
• Improving Security: Utilizing digital data collection to strengthen border control.
• Minimizing Paperwork: Supporting eco-friendly travel by reducing the use of paper forms.

This initiative aligns with global trends in digitizing border entry systems, making travel more seamless and enjoyable for visitors.

Updated Liquid Rules for Hand Luggage

In addition to the TDAC, travelers should be aware of updated regulations concerning liquids, gels, and aerosols (LGAs) in hand luggage. These rules are in line with international aviation standards and include:

• Container Size: Each container must not exceed 100 milliliters, regardless of how full it is.
• Total Volume: Passengers are allowed to carry multiple containers, but the total volume must not exceed one liter.
• Packaging: All liquid items must be placed in a clear, resealable plastic bag for screening at airport security.

The new Thailand Digital Arrival Card represents a significant advancement in the country’s immigration process, aiming to provide a more efficient and traveler-friendly experience.

To ensure a hassle-free start to your adventure in the "Land of Smiles," remember to complete your TDAC well in advance, keep your confirmation accessible, and get ready to explore the rich culture, breathtaking landscapes, and warm hospitality that Thailand is renowned for. With these preparations, you can look forward to a smooth entry and an unforgettable travel experience!

If you’re planning a journey to Thailand, there’s an important update you need to know. Beginning May 1, 2025, all international travelers will be required to fill out the new Thailand Digital Arrival Card (TDAC) before entering the country.

This new system is designed to simplify the immigration process, making your arrival quicker and more efficient. Here’s an in-depth look at everything you need to know about this requirement, including who must fill it out, how to apply, and tips for a smooth entry.

What Is the Thailand Digital Arrival Card (TDAC)?

The Thailand Digital Arrival Card is an online immigration form that travelers must complete prior to entering Thailand. This digital upgrade replaces the traditional paper arrival card, allowing for expedited processing at immigration checkpoints across the country. By submitting your details online, you contribute to a more efficient entry experience and help reduce paper use.

Key Features of the TDAC:

• Digital Submission: Complete your immigration details online before your flight, eliminating the need for paper forms upon arrival.
• Real-Time Processing: The TDAC allows for quicker processing at immigration counters, reducing wait times significantly.

Who Is Required to Complete the TDAC?

The TDAC is mandatory for all foreign visitors arriving in Thailand by air. This includes:

• Tourists: Individuals visiting Thailand for leisure or vacation purposes.
• Business Travelers: Those traveling for work-related activities.
• Students: International students who are studying in Thailand.
• Work Visa Holders: Individuals entering Thailand on work permits.
• Visa-Exempt Visitors: Travelers from countries that do not require a visa for short stays.
• Visa-on-Arrival Passengers: Travelers who are eligible for visas upon arrival.

Exemptions:

• Thai Citizens: Nationals of Thailand are not required to fill out the TDAC.

When Should You Complete the TDAC?

You can fill out the TDAC form up to three days prior to your arrival in Thailand. For example, if your flight lands on May 1, 2025, you can complete the TDAC on April 29, April 30, or May 1. It’s advisable to complete the form as early as possible to avoid any last-minute stress or technical issues.

How to Apply for the Thailand Digital Arrival Card

Applying for the TDAC is a simple process. Follow these steps to ensure you complete your application correctly:

1. Access the Official Website: Navigate to [Click here] to fill out the application form. It’s crucial to use the official website to avoid scams or misinformation.

2. Information Required: Prepare to provide the following details:

   • Passport Information: Include your passport number, nationality, and expiration date.
   • Flight Details: Enter your arrival flight number and the date of your arrival.
   • Accommodation Address: Specify where you will be staying in Thailand.
   • Contact Information: Provide a phone number or email address for communication.

   Make sure to review all entered information for accuracy before submitting.

3. Confirmation of Submission: After successfully submitting your TDAC, you will receive a confirmation. While it is recommended to keep a digital or printed copy, the requirement for showing this confirmation at immigration is not explicitly stated.

What If You Don’t Have a Smartphone?

If you do not have a smartphone or access to the internet, Thailand’s international airports will provide dedicated computer terminals where travelers can fill out the TDAC upon arrival. However, completing the form in advance is still highly recommended to save time and avoid long queues at the airport.

Important Information for Travelers

Here are some essential points to remember:

• Mandatory Requirement: The TDAC will be required starting May 1, 2025, for all eligible travelers.
• One Form Per Traveler: Each individual must complete their own TDAC, even if traveling as a family.
• Keep Confirmation Ready: While it’s not mandatory, having your confirmation available can help streamline your passage through immigration.
• Avoid Incomplete Forms: Failing to complete the TDAC accurately may result in delays or complications upon arrival.
• Data Protection: Thailand’s immigration authorities have implemented measures to protect travelers’ personal information.

Why Is Thailand Implementing the TDAC?

The introduction of the TDAC is part of Thailand’s broader efforts to modernize its immigration system. The goals include:

• Enhancing Efficiency: Streamlining the entry process to reduce wait times at airports.
• Improving Security: Utilizing digital data collection to strengthen border control.
• Minimizing Paperwork: Supporting eco-friendly travel by reducing the use of paper forms.

This initiative aligns with global trends in digitizing border entry systems, making travel more seamless and enjoyable for visitors.

Updated Liquid Rules for Hand Luggage

In addition to the TDAC, travelers should be aware of updated regulations concerning liquids, gels, and aerosols (LGAs) in hand luggage. These rules are in line with international aviation standards and include:

• Container Size: Each container must not exceed 100 milliliters, regardless of how full it is.
• Total Volume: Passengers are allowed to carry multiple containers, but the total volume must not exceed one liter.
• Packaging: All liquid items must be placed in a clear, resealable plastic bag for screening at airport security.

The new Thailand Digital Arrival Card represents a significant advancement in the country’s immigration process, aiming to provide a more efficient and traveler-friendly experience.

To ensure a hassle-free start to your adventure in the "Land of Smiles," remember to complete your TDAC well in advance, keep your confirmation accessible, and get ready to explore the rich culture, breathtaking landscapes, and warm hospitality that Thailand is renowned for. With these preparations, you can look forward to a smooth entry and an unforgettable travel experience!

Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

• For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

• For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

• In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

• Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

  1. Brand/Model and Color: This helps us identify the item more accurately.
  2. Flight Number and Date: Include the specific flight you were on when the item was lost.
  3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
  4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

• Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

• Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

• Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

• • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

• • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

• • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
  • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
  • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
  • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
  • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

• Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

• Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

• Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

• Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

• Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

• Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

• Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

• Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!

Plan Ahead for a Smooth Journey

Traveling with your beloved pets or service animals can be a fulfilling experience, but it requires careful planning and early communication with your airline. By reaching out well in advance, you can ensure a hassle-free journey for both you and your animal companions. Here’s what you need to know!

Service Animals

In-Cabin Travel

Only service dogs are allowed in the cabin, while other service animals usually must travel as checked baggage. Always check with your airline for specific guidelines.

Check-in Process

• Arrival: Head to the designated check-in area when you arrive at the Departures hall.
• Find Your Row: Use the airport planner or ask an information desk for assistance.

Quick Tips

• Notify Early: Inform your airline about your service animal well in advance.
• Pack Essentials: Bring food, medication, and comfort items for your animal.
• Leash Up: Keep your service animal leashed to ensure a calm environment.

Household Pets

Most pets, like cats and dogs, must travel as checked baggage. Ensure you’re aware of your airline's specific policies regarding pet travel.

Check-in Process

• Designated Area: Arrive at the Departures hall and check in at the designated area for your pet.

Live Animal Facility at Hamad International Airport

If you’re traveling through Hamad International Airport, your pet will benefit from a specialized live animal facility, providing:

• Comfortable Environment: A climate-controlled and secure area.
• Professional Care: Supervised by trained animal handlers who ensure your pet’s well-being during transit.

Collecting Your Pet

After your flight, an airline representative will deliver your pet to you personally. Proceed to Customs for an inspection of your pet’s travel documents.

Quick Tips

• Early Notification: Notify your airline about your pet’s travel arrangements.
• Secure Container: Ensure your pet is in an appropriate, ventilated container with access to food and water.

Falcons

For falcon enthusiasts, some airlines, like Qatar Airways, allow falcons in the passenger cabin (Economy Class), while others may require them to travel as checked baggage.

Check-in Process

Follow the same procedures as with other animals, checking in at your designated area.

Quick Tips

• Notify Early: Inform your airline well in advance about your falcon.
• Hooded: Keep your falcon hooded at all times during the flight to minimize stress.

Traveling with Animals at Hamad International Airport

Hamad International Airport is equipped to accommodate travelers with animals, ensuring a comfortable experience for both pets and their owners:

• Dedicated Facilities: The airport features a specialized live animal facility for pets, designed to provide a secure and climate-controlled environment while they await their flights.
• Trained Personnel: Professional animal handlers are on-site to oversee the care of your pets, ensuring they are safe and comfortable during their stay.
• Easy Navigation: Utilize the airport’s planning tools to locate check-in areas and facilities that cater to your animal’s needs.

By preparing thoroughly and understanding the requirements for traveling with animals, you can ensure a pleasant experience for both you and your companions, particularly at the world-class Hamad International Airport.

Useful Tips for Traveling with Animals

1. Research Airline Policies: Confirm specific rules for different types of animals.
2. Gather Documentation: Have all necessary health certificates and vaccination records ready.
3. Plan for Comfort: Pack essentials like food, water, and comfort items.
4. Visit the Veterinarian: Ensure your pet is healthy and fit for travel.
5. Familiarize Your Pet with Travel: Take short trips to acclimate them.
6. Arrive Early: Allow enough time for check-in and security.
7. Use a Secure Carrier: Ensure it meets airline specifications.
8. Stay Calm: Your demeanor can help ease your pet’s anxiety.
9. Hydration: Keep your pet hydrated, especially on long flights.
10. Know Arrival Procedures: Be aware of customs and collection processes.

Safe travels! 

As you embark on your journey, Hamad International Airport stands ready to provide a seamless and inclusive travel experience. Whether you're a premium passenger or require special assistance, the airport's commitment to accessibility and comfort ensures that every traveler feels valued and supported. From barrier-free facilities to dedicated lounges and personalized assistance, Hamad International Airport is designed to make your travel experience stress-free and enjoyable.

Special Assistance Services

Barrier-Free Accessibility

The airport is designed to be entirely barrier-free, ensuring ease of movement for passengers with reduced mobility. Features include elevators, escalators, ramps, walkways, and passenger trains connecting various parts of the terminal. Boarding gates for A380 aircraft are equipped with elevators to facilitate access to the upper deck.

Reserved Parking Spaces

Dedicated parking spaces are available in both short-term and long-term parking areas for passengers with reduced mobility. These spaces are conveniently located near terminal entrances, making it easier for travelers to access the airport facilities.

Adapted Check-In Counters

Every check-in row includes an adapted service desk specifically designed for passengers with reduced mobility. For Qatar Airways passengers, seated check-in desks are provided, ensuring comfort during the check-in process. The location of these counters can be identified using the airport planner or by asking at an information desk.

Dedicated Lounge Facilities

Travelers requiring special assistance can unwind in a dedicated lounge equipped with comfortable seating, televisions, and trained attendants. Adapted washrooms are located nearby for convenience, ensuring a relaxing environment while waiting for flights or transfers.

Wheelchairs and Mobility Assistance

Complimentary wheelchairs are available throughout the terminal. Passengers needing assistance with wheelchair movement should notify their airline in advance to arrange for a personal helper. This service ensures smooth navigation through check-in, security checks, passport control, baggage claim, and customs.

Accessible Washrooms

Washrooms adapted for passengers with reduced mobility are strategically placed across the terminal. Travelers can locate them using signs, airport maps, or by asking at information desks.

Additional Recommendations

• Priority Boarding: Passengers requiring special assistance are boarded first and off-boarded last to ensure a stress-free experience.

• Advance Notification: Notify your airline well in advance if you require personal assistance or medical equipment such as oxygen or stretchers during your journey.

• Documentation: Ensure all necessary travel documents are prepared ahead of time to avoid delays.

• Personal Helper Arrangement: Airlines can arrange personal helpers to accompany you throughout your journey, assisting with all airport procedures.

Additional Useful Information

1. Airport Navigation

   • Use the airport's interactive map or mobile app to navigate the terminal and locate facilities such as check-in counters, lounges, and accessible washrooms.

2. Special Dietary Needs

   • Inform your airline about any special dietary requirements in advance to ensure availability of suitable meal options on your flight.

3. Medical Equipment

   • If you require medical equipment during your journey, ensure it is compatible with airline policies and regulations.

   • Pack essential medical supplies in your carry-on luggage in case of unexpected delays.

4. Travel Insurance

   • Consider purchasing travel insurance that covers medical emergencies and trip cancellations to protect against unforeseen circumstances.

5. Airport Amenities

   • Take advantage of the airport's amenities such as duty-free shopping, dining options, and entertainment facilities while waiting for your flight.

Hamad International Airport is a beacon of excellence in providing a seamless and inclusive travel experience. With its comprehensive range of special assistance services, travelers can enjoy a stress-free journey from start to finish.

Whether you're a premium passenger or require extra support, the airport's commitment to accessibility and comfort ensures that every moment of your travel is enjoyable and memorable. As you embark on your next adventure, let Hamad International Airport be your gateway to a world of convenience and hospitality.