
Gisborne faced significant travel disruption on Thursday, July 31, as Air New Zealand suspended all flights in and out of the city's airport following technical issues with two of its aircraft. The airline, the sole carrier linking Gisborne to Auckland and Wellington, grounded its entire Gisborne operation after both of its de Havilland Q300 planes required urgent repairs, bringing operations to a halt that began Wednesday afternoon.
One aircraft sustained in-flight propeller blade damage, the cause of which remains unknown, while the second failed a critical cockpit control check, prompting engineers to commence maintenance work immediately. With Gisborne Airport having only two gates, both occupied by the grounded planes, no other flights could operate, leaving passengers stranded and flights canceled through much of Thursday.
The disruptions caused mounting frustration among travelers, many of whom reported receiving late flight cancellation notices and poor communication from the airline. One passenger, booked on a 6 AM flight, was not informed of its cancellation until 3 PM the previous day and faced difficulty rebooking flights that conflicted with his return schedule.
Another passenger, traveling internationally via Auckland, learned about the disruption only upon arrival at the airport missing valuable family time due to the delayed notification.
In response, Air New Zealand expedited the delivery of replacement parts overnight and deployed engineers to Gisborne, aiming to resume flights by the evening. The airline offered alternative travel arrangements where possible, including road transport to Napier for some passengers, though limited seat availability restricted options.
Chief Operating Officer Alex Marren thanked customers for their patience, highlighting efforts to restore services promptly and exploring additional aircraft parking at Gisborne to prevent future groundings caused by limited space.
Local leadership underscored the critical nature of reliable air service to the region. Gisborne Mayor Rehette Stoltz described Air New Zealand flights as a "lifeline" for business, family, and international connectivity. Following recent discussions with the incoming Air New Zealand CEO, Stoltz urged the airline to improve communication and service consistency, especially given Gisborne’s isolation and the airline’s majority government ownership.
The mayor also acknowledged the airline’s support during emergency responses, such as flight arrangements after Cyclone Gabrielle, expressing hope such cooperation would extend to routine operations.
This latest disruption reflects ongoing challenges for air travel in Gisborne, highlighting vulnerabilities in infrastructure and the critical importance of maintaining reliable connections for isolated communities.