Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

• For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

• For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

• In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

• Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

  1. Brand/Model and Color: This helps us identify the item more accurately.
  2. Flight Number and Date: Include the specific flight you were on when the item was lost.
  3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
  4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

• Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

• Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

• Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

• • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

• • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

• • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
  • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
  • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
  • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
  • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

• Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

• Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

• Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

• Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

• Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

• Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

• Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

• Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!

Plan Ahead for a Smooth Journey

Traveling with your beloved pets or service animals can be a fulfilling experience, but it requires careful planning and early communication with your airline. By reaching out well in advance, you can ensure a hassle-free journey for both you and your animal companions. Here’s what you need to know!

Service Animals

In-Cabin Travel

Only service dogs are allowed in the cabin, while other service animals usually must travel as checked baggage. Always check with your airline for specific guidelines.

Check-in Process

• Arrival: Head to the designated check-in area when you arrive at the Departures hall.
• Find Your Row: Use the airport planner or ask an information desk for assistance.

Quick Tips

• Notify Early: Inform your airline about your service animal well in advance.
• Pack Essentials: Bring food, medication, and comfort items for your animal.
• Leash Up: Keep your service animal leashed to ensure a calm environment.

Household Pets

Most pets, like cats and dogs, must travel as checked baggage. Ensure you’re aware of your airline's specific policies regarding pet travel.

Check-in Process

• Designated Area: Arrive at the Departures hall and check in at the designated area for your pet.

Live Animal Facility at Hamad International Airport

If you’re traveling through Hamad International Airport, your pet will benefit from a specialized live animal facility, providing:

• Comfortable Environment: A climate-controlled and secure area.
• Professional Care: Supervised by trained animal handlers who ensure your pet’s well-being during transit.

Collecting Your Pet

After your flight, an airline representative will deliver your pet to you personally. Proceed to Customs for an inspection of your pet’s travel documents.

Quick Tips

• Early Notification: Notify your airline about your pet’s travel arrangements.
• Secure Container: Ensure your pet is in an appropriate, ventilated container with access to food and water.

Falcons

For falcon enthusiasts, some airlines, like Qatar Airways, allow falcons in the passenger cabin (Economy Class), while others may require them to travel as checked baggage.

Check-in Process

Follow the same procedures as with other animals, checking in at your designated area.

Quick Tips

• Notify Early: Inform your airline well in advance about your falcon.
• Hooded: Keep your falcon hooded at all times during the flight to minimize stress.

Traveling with Animals at Hamad International Airport

Hamad International Airport is equipped to accommodate travelers with animals, ensuring a comfortable experience for both pets and their owners:

• Dedicated Facilities: The airport features a specialized live animal facility for pets, designed to provide a secure and climate-controlled environment while they await their flights.
• Trained Personnel: Professional animal handlers are on-site to oversee the care of your pets, ensuring they are safe and comfortable during their stay.
• Easy Navigation: Utilize the airport’s planning tools to locate check-in areas and facilities that cater to your animal’s needs.

By preparing thoroughly and understanding the requirements for traveling with animals, you can ensure a pleasant experience for both you and your companions, particularly at the world-class Hamad International Airport.

Useful Tips for Traveling with Animals

1. Research Airline Policies: Confirm specific rules for different types of animals.
2. Gather Documentation: Have all necessary health certificates and vaccination records ready.
3. Plan for Comfort: Pack essentials like food, water, and comfort items.
4. Visit the Veterinarian: Ensure your pet is healthy and fit for travel.
5. Familiarize Your Pet with Travel: Take short trips to acclimate them.
6. Arrive Early: Allow enough time for check-in and security.
7. Use a Secure Carrier: Ensure it meets airline specifications.
8. Stay Calm: Your demeanor can help ease your pet’s anxiety.
9. Hydration: Keep your pet hydrated, especially on long flights.
10. Know Arrival Procedures: Be aware of customs and collection processes.

Safe travels! 

As you embark on your journey, Hamad International Airport stands ready to provide a seamless and inclusive travel experience. Whether you're a premium passenger or require special assistance, the airport's commitment to accessibility and comfort ensures that every traveler feels valued and supported. From barrier-free facilities to dedicated lounges and personalized assistance, Hamad International Airport is designed to make your travel experience stress-free and enjoyable.

Special Assistance Services

Barrier-Free Accessibility

The airport is designed to be entirely barrier-free, ensuring ease of movement for passengers with reduced mobility. Features include elevators, escalators, ramps, walkways, and passenger trains connecting various parts of the terminal. Boarding gates for A380 aircraft are equipped with elevators to facilitate access to the upper deck.

Reserved Parking Spaces

Dedicated parking spaces are available in both short-term and long-term parking areas for passengers with reduced mobility. These spaces are conveniently located near terminal entrances, making it easier for travelers to access the airport facilities.

Adapted Check-In Counters

Every check-in row includes an adapted service desk specifically designed for passengers with reduced mobility. For Qatar Airways passengers, seated check-in desks are provided, ensuring comfort during the check-in process. The location of these counters can be identified using the airport planner or by asking at an information desk.

Dedicated Lounge Facilities

Travelers requiring special assistance can unwind in a dedicated lounge equipped with comfortable seating, televisions, and trained attendants. Adapted washrooms are located nearby for convenience, ensuring a relaxing environment while waiting for flights or transfers.

Wheelchairs and Mobility Assistance

Complimentary wheelchairs are available throughout the terminal. Passengers needing assistance with wheelchair movement should notify their airline in advance to arrange for a personal helper. This service ensures smooth navigation through check-in, security checks, passport control, baggage claim, and customs.

Accessible Washrooms

Washrooms adapted for passengers with reduced mobility are strategically placed across the terminal. Travelers can locate them using signs, airport maps, or by asking at information desks.

Additional Recommendations

• Priority Boarding: Passengers requiring special assistance are boarded first and off-boarded last to ensure a stress-free experience.

• Advance Notification: Notify your airline well in advance if you require personal assistance or medical equipment such as oxygen or stretchers during your journey.

• Documentation: Ensure all necessary travel documents are prepared ahead of time to avoid delays.

• Personal Helper Arrangement: Airlines can arrange personal helpers to accompany you throughout your journey, assisting with all airport procedures.

Additional Useful Information

1. Airport Navigation

   • Use the airport's interactive map or mobile app to navigate the terminal and locate facilities such as check-in counters, lounges, and accessible washrooms.

2. Special Dietary Needs

   • Inform your airline about any special dietary requirements in advance to ensure availability of suitable meal options on your flight.

3. Medical Equipment

   • If you require medical equipment during your journey, ensure it is compatible with airline policies and regulations.

   • Pack essential medical supplies in your carry-on luggage in case of unexpected delays.

4. Travel Insurance

   • Consider purchasing travel insurance that covers medical emergencies and trip cancellations to protect against unforeseen circumstances.

5. Airport Amenities

   • Take advantage of the airport's amenities such as duty-free shopping, dining options, and entertainment facilities while waiting for your flight.

Hamad International Airport is a beacon of excellence in providing a seamless and inclusive travel experience. With its comprehensive range of special assistance services, travelers can enjoy a stress-free journey from start to finish.

Whether you're a premium passenger or require extra support, the airport's commitment to accessibility and comfort ensures that every moment of your travel is enjoyable and memorable. As you embark on your next adventure, let Hamad International Airport be your gateway to a world of convenience and hospitality.

Hamad International Airport in Doha, Qatar, is renowned for its efficiency and luxury. Whether you have a quick layover or hours to spare, HIA offers a seamless transfer experience with its integrated facilities and rich amenities. Here’s how to make the most of your time at this world-class hub.

Navigating the Airport

• Transfer Halls: Upon exiting your aircraft, head directly to the Transfer Halls located at concourses A, B, C, and D. These areas are well-signposted, but if you need assistance, don’t hesitate to ask at an information desk or use the airport map available on digital screens or printed copies.

• Integrated Facility: HIA operates as a single integrated facility, allowing you to arrive, transfer, and depart from the same terminal building. This eliminates the need to change terminals, making your transit process much simpler.

Assistance and Services

• Transfer Desks: If you need help with boarding passes, re-scheduling flights, or have general queries, visit one of the transfer desks. These desks are equipped to assist with re-booking missed connections, upgrading travel classes, and more. They can also provide information on visa requirements if you plan to exit the airport.

• Special Assistance: Special assistance travelers, Al Maha customers, and unaccompanied minors receive priority processing and are met at the aircraft or aerobridge upon arrival. This ensures that they receive the support they need throughout their journey.

Exiting the Airport

• Exploring Qatar: If you have an extended stopover and wish to explore Qatar, the transfer desks can assist with exit procedures. Ensure you confirm visa and immigration requirements beforehand. Note that a transit visa is not required if you stay within the airport. However, if you plan to leave the airport, check if you need a visa based on your nationality.

• Transit Tours: Discover Qatar offers exclusive transit tours for those with six hours or more of transit time. These tours allow you to explore Doha’s iconic sites like the Corniche, Museum of Islamic Art, and Souq Waqif, or experience unique desert tours where the Arabian desert meets the sea.

Security Check

• Baggage Screening: Your hand baggage will undergo security screening for prohibited items. Dedicated security lanes are available for First Class and Business Class passengers, ensuring a quicker and more convenient process.

• Prohibited Items: Ensure your baggage does not contain prohibited items, as these will be confiscated. Check the airport’s Security & Customs page for more information on what items are allowed and what are not.

Things to Avoid

• Avoiding Delays: Do not follow the signs to ‘Arrivals’ unless you intend to exit the airport. Approach the transfer desks for assistance instead, as they can guide you through the correct procedures.

• Punctuality: Be punctual for your onward flight, as boarding gates close 20 minutes before departure. Plan your time wisely to avoid missing your connection.

Relaxation and Activities

• Airport Hotel: The Airport Hotel offers four-star hospitality for short stays, including massages, swimming, and gym facilities. This is ideal for those who want to relax and rejuvenate during their transit.

• Transit Tours: As mentioned, Discover Qatar offers a range of transit tours:

  • Discover Doha: A three-hour coach city tour that takes you around Doha’s key attractions.

  • Discover the Desert and Inland Sea: A four-hour private tour to Khor al Adaid.

  • Shuttle Bus Service: Visit the Qatar National Museum, Museum of Islamic Art, or Doha Beach Club with a hassle-free shuttle service.

  • Discover Doha by Air: A 45-minute flight over Doha’s iconic sites.

  • Discover Doha Your Way: Explore Doha with a private vehicle and chauffeur.

• Airport Facilities: Enjoy complimentary Wi-Fi throughout the terminal, and access internet kiosks and Mac computers for browsing.

• Dining Options: Choose from more than 30 restaurants and cafes offering a wide variety of global cuisine.

• Lounge Access: You may be entitled to complimentary lounge access depending on your ticket or privilege club membership, or you can pay for lounge access. Relax in one of the quiet rooms that offer recliners and soft lighting.

• Cultural Experiences: HIA is renowned for its art installations. Experience an innovative and immersive visual experience by exploring the airport’s permanent and temporary exhibitions.

• Family-Friendly: There are five activity nodes designed for children of all ages, offering play areas, televisions, internet points, retail stores, and food and beverage options. Parents’ rooms and family toilets are also available for added convenience.

• Duty-Free Shopping: Qatar Duty-Free offers an extensive selection of designer labels, electronics, gourmet foods, and more across 70 retail outlets. Express stores are available if you are in a hurry.

Overall, Hamad International Airport provides a comprehensive and enjoyable transit experience, ensuring that your journey is both efficient and memorable.

As Eid al-Fitr approaches, travelers are gearing up for their holidays, and Hamad International Airport (HIA) is fully prepared to ensure a seamless travel experience for all passengers. With an expected increase in travel traffic during this period, HIA has released a set of valuable tips to help travelers navigate the airport efficiently.

Whether you're departing or arriving, these tips will guide you through every step of your journey, from check-in to boarding, and beyond.

Early Check-In and Arrival

Online Check-In: Save time by checking in online and arriving at the airport at least three hours before your flight. Check with your airline for online check-in options to streamline your journey. This not only reduces waiting times but also allows you to select your preferred seat and print or download your boarding pass.

• Qatar Airways Early Check-In: Economy passengers can check in from 12 to four hours before departure until April 5, excluding US and Canada flights. Using this service earns a 10% discount at Qatar Duty Free stores, making it a great way to start your shopping spree early.

Self-Service Facilities

• Self-Check-In & Bag-Drop: Utilize self-service kiosks to check in, print boarding passes, and tag your bags. Drop them off at the bag-drop counters before proceeding to border control. These kiosks are designed to be user-friendly and can significantly reduce your check-in time.

• E-Gates: Citizens and residents above 18 years old and taller than 130cm can expedite the immigration process using e-gates (restrictions apply). This service is quick and efficient, allowing you to breeze through immigration and head straight to your gate or explore the airport's amenities.

Baggage Guidelines

• Airlines' Baggage Policies: Check with your airline for specific baggage allowances and weight restrictions. Non-standard or oversized luggage is discouraged, as it may incur additional fees or be subject to special handling procedures.

• Baggage Repack Area: A baggage repack area with luggage weighing machines is available in the departure hall to assist passengers. This is particularly useful if you need to redistribute items to meet weight limits or if you have items that require special packaging.

Parking and Transportation

• Dedicated Parking: Use the dedicated parking facilities for quick drop-offs, pick-ups, and short stays. Avoid leaving vehicles unattended at the curbside, as this can lead to fines or towing. The parking facilities are designed for convenience and offer easy access to the terminal.

• Valet Parking: Available at Departures for ultimate convenience. This service allows you to drop off your vehicle with the valet team, saving you time and hassle.

• Car Rental and Limousine Services: Located close to the arrival hall, these services provide a seamless transition from the airport to your destination. Whether you prefer the independence of driving yourself or the luxury of a chauffeur-driven ride, there are options available to suit your needs.

Security and Prohibited Items

• Prohibited Items: Ensure no prohibited items like liquids, aerosols, and gels are in your carry-on. Pack liquids in 100ml containers within a clear, resealable bag. This is a standard security requirement to ensure safety on flights.

• Electronic Devices: Remove electronic devices larger than a mobile phone for X-ray screening. This includes laptops, tablets, and any other devices that need to be screened separately.

• Lithium Battery-Powered Devices: Small vehicles powered by lithium batteries, such as hoverboards, are not allowed. Always check the latest guidelines on restricted items before packing.

Navigation and Offers

• HIAQatar App: Download the app for real-time updates on flight status, baggage claim, and directions to boarding gates. Enjoy food, beverage, and retail offers from Qatar Duty Free. The app is a valuable resource for navigating the airport and staying informed about your flight.

• Digital Wayfinding: Use QR codes at various digital touchpoints for easy navigation around the terminal. These codes provide quick access to maps, directions, and other essential information, ensuring you never get lost.

Additional Tips

• Plan Ahead: Consider booking flights early to secure better rates and availability. Early booking can also give you more options for seat selection and travel dates.

• Privilege Club Benefits: If you're a Privilege Club member, you can enjoy additional perks like priority check-in and lounge access. These benefits can enhance your travel experience and provide a more comfortable journey.

Traveling during Eid al-Fitr can be a wonderful experience, especially when you're well-prepared. By following these tips from Hamad International Airport, you can ensure a smooth and enjoyable journey. From early check-in to navigating the airport's facilities, every step is designed to make your travel experience seamless and stress-free. Whether you're heading home or embarking on a new adventure, HIA is ready to welcome you with its world-class amenities and services. Safe travels!