Thursday, 08 May 2025

Top 10 Essential Rules Every Traveler Must Know Before Visiting Singapore

Stay smart and respectful with these key Singapore travel rules.
Published: Tuesday, May 06, 2025
Top 10 Essential Rules Every Traveler Must Know Before Visiting Singapore

Embarking on a journey to Singapore? Prepare to immerse yourself in a vibrant city where futuristic skyscrapers coexist with rich cultural heritage. Known for its cleanliness, safety, and efficiency, Singapore promises a unique travel experience. However, before you pack your bags and set off for this pristine paradise, it’s essential to familiarize yourself with the ten fundamental rules that will ensure a smooth and enjoyable experience.

These guidelines not only preserve the city's immaculate charm but also help you dodge hefty fines and misunderstandings, leaving you to focus on capturing those picture-perfect Instagram moments. In Singapore, they don’t just wish you a pleasant day – they guarantee one!

1. No Smoking Zone

Singapore has stringent smoking regulations that extend to nearly all public areas, including parks, shopping malls, and bus stops. Smokers must seek out designated areas clearly marked with signage before lighting up. The government enforces substantial fines for violations, sometimes reaching upwards of $1,000 for first offenses, and with patrol officers regularly monitoring these areas, it’s crucial to be aware of where smoking is permitted.

Notably, e-cigarettes and vaping devices are entirely banned in the country, contributing to Singapore’s commitment to public health and cleanliness.

2. Chewing Gum Ban

One of Singapore’s most infamous rules is the prohibition of chewing gum. Importing or selling gum is illegal unless it is prescribed for medical purposes, such as therapeutic dental gum. This regulation was instituted to prevent vandalism and maintenance issues, particularly with the MRT train doors, which were previously damaged by gum.

Customs officials actively monitor for gum at entry points, so it’s best to leave all gum products at home to avoid complications during immigration. This unique law underscores Singapore's dedication to maintaining public cleanliness and order.

3. Spotless Streets

The city’s commitment to cleanliness is evident in its strict anti-littering laws. Even minor infractions, like discarding a cigarette butt or candy wrapper, can lead to hefty fines—first-time offenders may face penalties up to $2,000, while repeat offenders could be assigned community service. Those performing corrective work must wear bright vests publicly identifying their offense, which serves as a visible reminder of the importance of maintaining cleanliness.

With conveniently placed trash bins throughout the city, proper disposal is easy and encouraged. This dedication to cleanliness is a core value in Singaporean society, reflecting a collective responsibility for public spaces.

4. Drug Laws

Singapore is known for its zero-tolerance approach to drugs, enforcing some of the strictest anti-drug laws globally. Trafficking certain quantities of illegal substances can lead to the death penalty, while even possession of small amounts carries severe penalties, including long prison sentences. Authorities can prosecute individuals based on drug traces found in their systems, regardless of where the consumption occurred.

For travelers, it’s crucial to be aware that prescription medications should be accompanied by appropriate documentation from your doctor. Random drug tests at entry points further highlight the government’s commitment to combating drug use.

5. Queuing Culture

Orderly queuing is a hallmark of Singaporean social behavior. Whether at bus stops, hawker centres, or taxi lines, everyone adheres to the principle of waiting their turn. Queue-jumping is not only frowned upon but can provoke public disapproval or confrontation. During peak times, attendants often manage queues at popular locations, reinforcing the importance of patience and respect in public spaces. This cultural norm reflects Singapore’s broader emphasis on social order and mutual respect, making it essential for visitors to embrace this practice.

6. Public Transport Etiquette

Eating and drinking are strictly prohibited on Singapore’s Mass Rapid Transit (MRT) system, including all stations and trains. Violators face fines up to $500, as authorities utilize surveillance cameras and plain-cloaked officers to enforce this rule. To maintain the cleanliness of public transport, be sure to finish all food and drinks before entering. Additionally, it is essential to give up your seat to elderly or disabled passengers, reflecting the city’s commitment to respect and consideration for all.

7. Road Safety

Jaywalking laws are actively enforced in Singapore; pedestrians must use designated crossings at all times. Police officers issue on-the-spot tickets for violations, with fines increasing for repeat offenders. The city is equipped with pedestrian bridges, underpasses, and controlled crossings, ensuring safe passage for pedestrians.

Traffic signals often feature countdown timers to indicate the remaining crossing time, contributing to Singapore’s low pedestrian accident rate despite its bustling streets. Visitors should remain vigilant and always adhere to traffic rules to ensure their safety.

8. Tipping Customs

In contrast to many tourist destinations, tipping is not a common practice in Singapore. Most establishments include a 10% service charge in bills, which means additional gratuities are unnecessary. Leaving extra money may cause confusion or even offense, as service staff do not expect tips. This transparent pricing system simplifies dining and service experiences for visitors, allowing you to enjoy meals without worrying about calculating gratuities.

9. Public Displays of Affection

Although Singapore is a modern city, traditional values still influence acceptable public behavior. Holding hands is widely accepted, but more intimate displays of affection, such as kissing or hugging, may attract disapproval, particularly in conservative areas. Visitors should remain mindful of their surroundings and local sensibilities, especially in areas with a strong cultural or religious presence. This guideline reflects Singapore’s unique blend of contemporary lifestyle and traditional Asian values.

10. Religious Respect

Singapore’s rich tapestry of religious diversity necessitates respectful behavior in places of worship. Modest attire covering shoulders and knees is required in mosques, temples, and churches, with many sites providing sarongs or coverings for those who may be underdressed. Visitors should also adhere to guidelines regarding photography and maintain silence within sacred spaces.

Being respectful of local customs and traditions not only enriches your experience but also acknowledges Singapore’s multicultural heritage and the importance of religious harmony in the nation.

Final Thoughts

While Singapore’s rules may seem strict compared to other vacation spots, they contribute to the city’s renowned cleanliness, efficiency, and safety. By following these ten essential commandments, you can avoid unexpected fines and fully enjoy your trip. After all, you don’t want to explain to friends back home how you spent your souvenir budget on a littering fine! So, keep your gum at home, smoke only in designated areas, and embrace the orderly charm of this remarkable city.

By respecting local customs and regulations, you’ll not only have a memorable vacation but also leave with a deeper appreciation for Singapore’s unique culture and values.

Dubai Airport Customs: What You Must Declare and What You Can Bring Duty-Free

Published: Monday, May 05, 2025
Dubai Airport Customs: What You Must Declare and What You Can Bring Duty-Free

Traveling through Dubai International Airport involves specific customs regulations that travelers must understand to avoid complications. As a major international hub, Dubai has strict rules regarding the declaration of cash and valuables.

This guide outlines the requirements for declaring amounts exceeding Dh60,000, details on duty-free allowances, and exemptions from customs duties. Familiarizing yourself with these regulations can help ensure a smooth journey through the airport.

Cash, Valuables, and Financial Instruments

  • Travelers entering or leaving the UAE with more than AED 60,000 (or its equivalent in other currencies, including financial instruments, precious metals, or stones) must declare these to the Federal Authority for Identity, Citizenship, Customs & Ports Security (ICP).
  • Declarations can be made through official channels, such as the ICP website, the Afseh app, or the iDeclare mobile app, which streamlines the process for travelers.

  • For passengers under 18, any cash or valuables are counted towards the accompanying adult’s limit.

Duty-Free Allowances and Exempted Items

Travelers are permitted to bring in certain items without paying customs duties, provided these are for personal use and not in commercial quantities:

Item Category Allowance Limit Notes
Gifts Up to AED 3,000 in value Must be personal, not for resale or commercial use
Tobacco Products 400 cigarettes, 50 cigars, or 500g tobacco Exceeding limits is dutiable; not allowed for those under 18
Alcoholic Beverages Up to 4 litres or 2 cartons of beer (24 cans each, 355ml/can) Not allowed for those under 18; excess will be confiscated
Electronic Smoking Devices For personal use only Includes e-cigarettes, e-hookahs; subject to inspector’s discretion
Personal Belongings Clothes, toiletries, jewellery, cameras, electronics, etc. Must be in reasonable quantities for personal use
Commercial Samples Up to AED 5,000 in value Applies to samples imported into GCC countries
 

Conditions for Duty Exemption

  • Baggage and gifts must be for personal use and not for commercial purposes.
  • The passenger should not be a frequent traveler carrying the same items regularly, nor a crew member or airport staff.

  • Passengers under 18 years cannot bring in tobacco or alcohol duty-free.

Customs Duty Rates

  • Standard customs duty: 5% of the value of goods plus Cost, Freight, and Insurance (CFI).
  • Alcohol: 50% duty.

  • Cigarettes: 100% duty.

  • VAT may also apply to excess or commercial quantities.

Restricted and Banned Items

Dubai has strict rules regarding what can and cannot be brought into the country. Some items require special permits, while others are strictly prohibited.

Restricted Items (Require Permits or Approvals)

Item Type Controlling Authority
Live animals, plants, fertilizers, pesticides Ministry of Climate Change and Environment
Weapons, ammunition, explosives, fireworks Ministry of Defence, Ministry of Interior
Medicines, drugs, medical equipment Ministry of Health and Prevention
Media publications and products Ministry of Culture and Youth
Nuclear energy products Federal Authority for Nuclear Regulation
Transmission/wireless devices Telecommunications and Digital Government Regulatory Authority
Alcoholic drinks Ministry of Interior/Dubai Police
Cosmetics, e-cigarettes, personal care items Ministry of Industry and Advanced Technology
New vehicle tyres Relevant authorities
 

Banned Items

  • Narcotics, controlled drugs, and certain medicines without proper documentation

  • Explosives, fireworks, and ammunition

  • Personal motorised vehicles such as hoverboards and Segways

  • Drones (without permit)

  • Counterfeit money and goods

  • Gambling tools and equipment

  • Food prepared or cooked at home

  • Items offensive to Islamic beliefs, such as certain publications or artworks

  • Crude ivory, rhinoceros horns, and nuclear/radioactive materials

Hand Luggage Restrictions

  • Sharp objects (knives, scissors over 6cm, tools)
  • Flammable liquids, chemicals, and compressed gas cylinders

  • Lithium batteries and more than one lighter

  • Certain electronics and communication devices (may require permits)

Liquid Restrictions

  • Individual containers must not exceed 100ml each

  • Total volume of all liquids in hand luggage must not exceed 1 litre

  • Exceptions: medication, baby milk, and special dietary requirements

Declaration Procedures and Inspection

  • Declarations can be made verbally, in writing, electronically, or by using the green (nothing to declare) or red (items to declare) customs channels.
  • Customs officers may inspect your baggage, collect duties on excess items, or confiscate prohibited goods.

  • Failure to declare required items can result in delays, fines, or legal action.

Tips for a Smooth Experience

  • Use the iDeclare app or official portals to pre-declare valuables and avoid delays.

  • Check the latest updates on banned and restricted items before travel, as regulations can change.

  • Always keep receipts and documentation for high-value items, medicines, or items requiring permits.

Understanding these customs regulations is essential for a hassle-free experience at Dubai International Airport. By declaring the required amounts and adhering to the duty-free limits, travelers can navigate customs smoothly and enjoy their time in the UAE without unnecessary complications. Whether you’re bringing gifts, tobacco, or cash, being informed will help you avoid potential pitfalls and ensure compliance with local laws.

Explore Thailand

Thailand Digital Arrival Card (TDAC) 2025: Quick Guide for Easy Entry

Step-by-Step: How to Complete the Digital Arrival Card
Published: Friday, May 02, 2025
Thailand Digital Arrival Card (TDAC) 2025: Quick Guide for Easy Entry

If you’re planning a journey to Thailand, there’s an important update you need to know. Beginning May 1, 2025, all international travelers will be required to fill out the new Thailand Digital Arrival Card (TDAC) before entering the country.

This new system is designed to simplify the immigration process, making your arrival quicker and more efficient. Here’s an in-depth look at everything you need to know about this requirement, including who must fill it out, how to apply, and tips for a smooth entry.

What Is the Thailand Digital Arrival Card (TDAC)?

The Thailand Digital Arrival Card is an online immigration form that travelers must complete prior to entering Thailand. This digital upgrade replaces the traditional paper arrival card, allowing for expedited processing at immigration checkpoints across the country. By submitting your details online, you contribute to a more efficient entry experience and help reduce paper use.

Key Features of the TDAC:

  • Digital Submission: Complete your immigration details online before your flight, eliminating the need for paper forms upon arrival.
  • Real-Time Processing: The TDAC allows for quicker processing at immigration counters, reducing wait times significantly.

Who Is Required to Complete the TDAC?

The TDAC is mandatory for all foreign visitors arriving in Thailand by air. This includes:

  • Tourists: Individuals visiting Thailand for leisure or vacation purposes.
  • Business Travelers: Those traveling for work-related activities.
  • Students: International students who are studying in Thailand.
  • Work Visa Holders: Individuals entering Thailand on work permits.
  • Visa-Exempt Visitors: Travelers from countries that do not require a visa for short stays.
  • Visa-on-Arrival Passengers: Travelers who are eligible for visas upon arrival.

Exemptions:

  • Thai Citizens: Nationals of Thailand are not required to fill out the TDAC.

When Should You Complete the TDAC?

You can fill out the TDAC form up to three days prior to your arrival in Thailand. For example, if your flight lands on May 1, 2025, you can complete the TDAC on April 29, April 30, or May 1. It’s advisable to complete the form as early as possible to avoid any last-minute stress or technical issues.

How to Apply for the Thailand Digital Arrival Card

Applying for the TDAC is a simple process. Follow these steps to ensure you complete your application correctly:

  1. Access the Official Website: Navigate to [Click here] to fill out the application form. It’s crucial to use the official website to avoid scams or misinformation.

  2. Information Required: Prepare to provide the following details:

    • Passport Information: Include your passport number, nationality, and expiration date.
    • Flight Details: Enter your arrival flight number and the date of your arrival.
    • Accommodation Address: Specify where you will be staying in Thailand.
    • Contact Information: Provide a phone number or email address for communication.

    Make sure to review all entered information for accuracy before submitting.

  3. Confirmation of Submission: After successfully submitting your TDAC, you will receive a confirmation. While it is recommended to keep a digital or printed copy, the requirement for showing this confirmation at immigration is not explicitly stated.

What If You Don’t Have a Smartphone?

If you do not have a smartphone or access to the internet, Thailand’s international airports will provide dedicated computer terminals where travelers can fill out the TDAC upon arrival. However, completing the form in advance is still highly recommended to save time and avoid long queues at the airport.

Important Information for Travelers

Here are some essential points to remember:

  • Mandatory Requirement: The TDAC will be required starting May 1, 2025, for all eligible travelers.
  • One Form Per Traveler: Each individual must complete their own TDAC, even if traveling as a family.
  • Keep Confirmation Ready: While it’s not mandatory, having your confirmation available can help streamline your passage through immigration.
  • Avoid Incomplete Forms: Failing to complete the TDAC accurately may result in delays or complications upon arrival.
  • Data Protection: Thailand’s immigration authorities have implemented measures to protect travelers’ personal information.

Why Is Thailand Implementing the TDAC?

The introduction of the TDAC is part of Thailand’s broader efforts to modernize its immigration system. The goals include:

  • Enhancing Efficiency: Streamlining the entry process to reduce wait times at airports.
  • Improving Security: Utilizing digital data collection to strengthen border control.
  • Minimizing Paperwork: Supporting eco-friendly travel by reducing the use of paper forms.

This initiative aligns with global trends in digitizing border entry systems, making travel more seamless and enjoyable for visitors.

Updated Liquid Rules for Hand Luggage

In addition to the TDAC, travelers should be aware of updated regulations concerning liquids, gels, and aerosols (LGAs) in hand luggage. These rules are in line with international aviation standards and include:

  • Container Size: Each container must not exceed 100 milliliters, regardless of how full it is.
  • Total Volume: Passengers are allowed to carry multiple containers, but the total volume must not exceed one liter.
  • Packaging: All liquid items must be placed in a clear, resealable plastic bag for screening at airport security.

The new Thailand Digital Arrival Card represents a significant advancement in the country’s immigration process, aiming to provide a more efficient and traveler-friendly experience.

To ensure a hassle-free start to your adventure in the "Land of Smiles," remember to complete your TDAC well in advance, keep your confirmation accessible, and get ready to explore the rich culture, breathtaking landscapes, and warm hospitality that Thailand is renowned for. With these preparations, you can look forward to a smooth entry and an unforgettable travel experience!

Turkey Opens Doors: Announces Visa-Free Entry for Citizens from Six Key Countries

Published: Friday, May 02, 2025
Turkey Opens Doors: Announces Visa-Free Entry for Citizens from Six Key Countries

Turkey has taken a significant step to boost its tourism industry and strengthen international relations by introducing a visa-free entry policy for citizens of the United States, Canada, Bahrain, Oman, Saudi Arabia, and the United Arab Emirates.

This policy, which came into effect on December 23, 2023, allows citizens of these countries to travel to Turkey without obtaining a visa beforehand. Instead, they can simply present their valid passports upon arrival and stay in Turkey for up to 90 days within any 180-day period for purposes such as tourism or business.

Background and Motivation:

The Turkish government’s decision is part of a broader strategy to attract more international visitors and revitalize the country’s tourism sector, which is a vital part of the Turkish economy. In recent years, the tourism industry in Turkey suffered setbacks due to the COVID-19 pandemic and regional instability.

By removing visa requirements for these six countries, Turkey hopes to make travel easier and more appealing, especially for visitors from North America and the Gulf region, who are known for their significant spending power.

How the Policy Works:

  • Eligible Travelers: The visa exemption applies to holders of ordinary (general) passports from the six specified countries.
  • Duration: Eligible travelers can stay in Turkey for up to 90 days within a 180-day period. This means that after spending 90 days in Turkey, travelers must wait another 90 days before they can re-enter without a visa.
  • Purpose: The exemption is valid for tourism and business visits. Those wishing to work, study, or stay longer must still apply for the appropriate visa or permit.
  • Entry Process: Travelers can enter Turkey through any international airport, land border, or seaport by presenting their passport. No online application or paperwork is required before arrival.

Expected Impact:

Turkish officials and tourism experts expect this move to result in a noticeable increase in visitor numbers, particularly from the Gulf countries, where there is already a strong interest in Turkish culture, shopping, and real estate. The United States and Canada are also seen as important markets with potential for growth.

The policy is expected to benefit Turkish airlines, hotels, restaurants, and local businesses, especially in popular tourist destinations like Istanbul, Antalya, Cappadocia, and the Aegean coast.

International Relations:

In addition to economic benefits, the visa-free policy is also intended to strengthen diplomatic and cultural ties between Turkey and the six countries. By making it easier for citizens to visit, Turkey aims to foster greater people-to-people contact, business cooperation, and mutual understanding.

Reactions:

The announcement has been welcomed by travel agencies, airlines, and business groups, who believe it will make Turkey a more competitive and attractive destination in the region. Travelers from the affected countries have also expressed enthusiasm, as the new policy eliminates the hassle and cost of applying for a visa.

Turkey’s decision to grant visa-free entry to citizens of these six countries is a strategic move aimed at revitalizing tourism, boosting the economy, and enhancing international relations. The policy is expected to bring more visitors, create new business opportunities, and further establish Turkey as a leading travel destination.

Flying to Thailand in 2025? New Rules for Liquids in Carry-On Bags

Published: Monday, April 28, 2025
Flying to Thailand in 2025? New Rules for Liquids in Carry-On Bags

As of 2025, travelers heading to Thailand will encounter new and stricter regulations regarding the transportation of liquids, gels, and aerosols (LGAs) at all airports. These changes, implemented by the Civil Aviation Authority of Thailand (CAAT), are part of a broader effort to enhance aviation security and align with international safety standards.

With an increasing focus on protecting passengers and crew, the updated rules aim to minimize risks associated with carrying potentially harmful substances on board.

The Royal Gazette announced these regulations on April 22, 2025, with immediate effect, replacing the previous guidelines established in 2019. The new measures apply not only to passengers but also to airline crew and airport staff, ensuring that everyone adheres to consistent safety practices. As air travel continues to evolve, understanding these changes is crucial for a smooth and hassle-free journey.

This article provides a comprehensive overview of the new rules, including container limits, screening procedures, exemptions, and essential packing tips for travelers. Whether you’re a frequent flyer or planning your first trip, being informed will help you navigate these regulations effectively.

Updated Security Measures

On April 22, 2025, the Royal Gazette announced immediate changes to the guidelines concerning LGAs. The Civil Aviation Authority of Thailand (CAAT) is enforcing these rules to ensure safety for passengers, crew members, and airport personnel.

Key Aspects of the New Regulations

All LGAs will undergo rigorous screening before they are allowed into restricted areas or aircraft cabins. The term "LGAs" encompasses a variety of items, including:

  • Beverages and Soups: This includes any drinks, such as water, juices, and soups.
  • Cosmetics and Toiletries: Items like toothpaste, lotions, and creams fall under this category.
  • Pressurized Containers: This includes items like spray deodorants and shaving foams.
  • Solid-Liquid Mixtures: Products such as mascara and lip balm are also classified as LGAs.

Container Limits

  1. Individual Container Size: Each container holding liquids, gels, or aerosols must not exceed 100 milliliters. This rule applies even if the container is not full.

  2. Total Volume Allowance: Passengers can carry several small containers, but the total volume of all LGAs must not exceed one liter per person.

  3. Re-sealable Bag Requirement: Travelers are required to place these containers in a single, transparent, re-sealable plastic bag. This bag can hold a maximum of one liter and is limited to one bag per passenger. Security staff will screen this bag separately.

Additional Screening Procedures

At security checkpoints, personnel will conduct separate screenings for the transparent bag containing LGAs. However, if the airport uses advanced X-ray technology, it may allow for the inspection of these items within carry-on luggage.

Larger Quantities in Hold Luggage

If you have liquids, gels, or aerosols in containers larger than 100 milliliters or exceeding the one-liter total limit, these items must be checked in as hold luggage.

Prohibited Items

The new regulations strictly prohibit any individual container of liquids larger than 100 milliliters from being brought into the cabin. This measure aims to prevent the transport of large quantities of potentially harmful substances. Here’s a breakdown of restricted items:

  • Beverages and Liquids: All drinks, including water and juices, must comply with the 100ml limit. Larger bottles purchased before security must be checked in.

  • Gels and Lotions: This includes lotions, creams, moisturizers, and other similar products.

  • Cosmetics: Items like mascara, liquid foundation, and lip gloss are subject to the new size limits.

  • Aerosols and Sprays: Perfumes, deodorants, and hair sprays must be packed according to these regulations, even if they appear to be partially full.

  • Pressurized Containers: Items such as whipped cream cans must also adhere to the 100ml limit.

Exemptions to the Rules

Certain essential items are permitted in quantities exceeding the standard limits but must still undergo security screening. These exemptions include:

  1. Medications: Passengers can carry essential medications with proper documentation, such as a doctor’s note or a prescription label that matches the traveler’s name.

  2. Baby Food and Special Diet Items: Travelers with necessary baby milk or dietary food for medical reasons can bring what they need for the duration of the flight, subject to inspection.

  3. Crew and Essential Personnel: Airline crew members and airport staff may carry reasonable amounts of LGAs needed during their duty hours, but they must still pass security checks.

  4. Emergency and Airport Staff: Personnel authorized to access restricted areas or respond to emergencies can carry duty-related LGAs, provided they pass screening.

  5. Duty-Free Purchases: Liquids bought at airport duty-free shops or on board aircraft are allowed if they are sealed in tamper-evident bags with proof of same-day purchase.

Important Reminders

  • Transit Passengers: Those transferring through Thai airports must present duty-free items at security checkpoints during layovers.

  • Packing Tips: If you purchase LGAs before passing through security, pack them in your checked luggage to avoid issues.

  • Transparent Bag: Always carry a transparent, re-sealable one-liter bag in your hand luggage for seamless security checks.

  • Medication Documentation: Keep any necessary documentation for medications easily accessible to expedite the screening process.

Additional Tips for Travelers

  1. Plan Ahead: Before your trip, review the specific liquid regulations for your airline and any transit airports. This will help you avoid surprises at security.

  2. Minimize LGAs: Consider whether you can purchase items such as toiletries at your destination to reduce the amount you need to carry.

  3. Use Travel-Sized Containers: If you take products in your hand luggage, use travel-sized containers to comply with the regulations and save space.

  4. Organize Your Bag: Keep your transparent bag easily accessible within your carry-on to streamline the security process.

  5. Stay Informed: Check for any updates to regulations before your flight, as security measures may change based on current assessments.

Thailand’s updated regulations for transporting liquids, gels, and aerosols aim to enhance the safety of air travel while aligning with international security standards. Travelers should prepare accordingly to navigate these new procedures effectively. Expect to see clear signage throughout airports to guide you through the updated screening process, ensuring a smoother journey for everyone.

 

Explor Qatar

What to Do When You've Lost Something at Hamad International Airport

From Lost to Found: A Guide to Recovering Your Items
Published: Monday, April 21, 2025
What to Do When You've Lost Something at Hamad International Airport

Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

  • For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

  • For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

  • In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

  • Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

    1. Brand/Model and Color: This helps us identify the item more accurately.
    2. Flight Number and Date: Include the specific flight you were on when the item was lost.
    3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
    4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

  • Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

  • Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

  • Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

    • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

    • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

    • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
    • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
    • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
    • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
    • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

  • Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

  • Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

  • Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

  • Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

  • Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

  • Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

  • Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

  • Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!