Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

• For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

• For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

• In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

• Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

  1. Brand/Model and Color: This helps us identify the item more accurately.
  2. Flight Number and Date: Include the specific flight you were on when the item was lost.
  3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
  4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

• Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

• Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

• Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

• • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

• • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

• • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
  • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
  • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
  • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
  • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

• Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

• Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

• Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

• Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

• Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

• Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

• Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

• Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!

Kuwait has officially approved the issuance of seven-day transit visas for select travelers entering the country via land, particularly through the Abdali border crossing, as part of its strategy to streamline border procedures and enhance regional mobility. The new visa policy, directed by First Deputy Prime Minister and Minister of Interior Sheikh Fahad Al-Yousef, specifically targets Gulf citizens, expatriates residing in GCC countries, European nationals, and diplomatic personnel, especially those arriving from Iraq or transiting through Iran.

Colonel Waleed Al-Azmi, Director of the Abdali Border Crossing Administration, announced that the transit visa allows eligible non-residents to stay in Kuwait for up to seven days, enabling travel between Abdali Port and Kuwait International Airport, or vice versa, to organize onward journeys or complete necessary travel arrangements. The visa is not extendable and does not permit holders to work or study in Kuwait.

To apply, travelers must present a passport valid for at least six months, a confirmed onward ticket, and proof of transit, such as accommodation details or supporting documents for their next destination. The visa application can be submitted through the Kuwait Port Authority, Kuwaiti consulates, or, for some nationalities, via an online portal. The processing fee is KWD 2 (about USD 6.50).

Diplomatic personnel and embassy representatives are also permitted to be present at the border to assist their nationals during the entry and exit process, ensuring smoother procedures and additional support. This move is coordinated between the Ministry of Interior and the Ministry of Foreign Affairs, with certain exceptions and special exemptions available for select nationalities.

The introduction of the 7-day transit visa reflects Kuwait’s broader efforts to facilitate cross-border movement, support regional connectivity, and maintain robust security and compliance at its borders

Thailand’s tourism sector is facing significant challenges as the ongoing Israel-Iran conflict disrupts travel from key Middle Eastern markets. The Tourism Authority of Thailand (TAT) warns that arrivals from five countries Iran, Iraq, Jordan, Lebanon, and Syria could drop by as much as 50%, with early signs of decline already evident in popular destinations like Phuket due to airspace closures.

Thapanee Kiatphaibool, governor of the TAT, explained that several major airlines flying to Thailand including Emirates, Etihad, Qatar Airways, Flydubai, Air Arabia, Oman Air, and SalamAir have rerouted flights to avoid conflict zones. Tehran-based Mahan Air has temporarily suspended its Bangkok and Phuket routes, causing the Iranian market to effectively vanish during this period.

These five countries represent about 7% of Middle Eastern visitors to Thailand, with the region (excluding Israel) accounting for 100,781 travelers in June 2024. The timing of the conflict coincides with the Eid al-Adha festival, a peak travel period that last year brought 7,165 tourists from these markets. This year, arrivals are expected to fall sharply to between 3,500 and 5,000 as tourists and airlines postpone trips amid uncertainty.

The TAT is also monitoring potential longer-term impacts on larger Middle Eastern markets such as Saudi Arabia, the UAE, Oman, Kuwait, Qatar, and Bahrain, which together contribute 80% of Thailand’s Middle East tourism. Concerns over air travel safety could further dampen demand, affecting hotels in Bangkok, Pattaya, Phuket, and Chiang Mai, which are popular with Middle Eastern visitors.

If the conflict is resolved soon, arrivals may begin to recover in July. Some airlines, including Royal Jordanian Airlines, plan to launch new routes, such as the Amman-Bangkok service starting in August. However, a full recovery depends on how long and severe the conflict’s effects prove to be.

The TAT aims to attract 1.06 million visitors from the Middle East in 2025, an 11% increase over last year, and generate approximately 86 billion baht in revenue. As the situation evolves, Thailand’s tourism industry remains cautiously optimistic but vigilant about the challenges ahead.

Saudi Arabia’s General Directorate of Passports (Jawazat) has reiterated that fees paid for exit and re-entry visas are strictly non-refundable, even if the visa is canceled—a policy that has been reconfirmed as thousands of expatriates plan their summer travel. This clarification was issued following a public inquiry from a resident, to which Jawazat responded unequivocally: “If the exit and re-entry visa is cancelled, the fees are non-refundable”.

Under current regulations, a single exit and re-entry visa costs 200 Saudi riyals and is valid for up to two months, with an additional 100 riyals for each extra month, provided the resident’s permit (iqama) remains valid. For multiple exit and re-entry visas, the fee is 500 riyals for up to three months, and 200 riyals for each additional month.

Notably, for residents who are already outside the Kingdom and need to extend their visas, the extension fees are doubled—200 riyals per month for a single visa and 400 riyals per month for a multiple visa.

The process for issuing, canceling, or extending these visas is managed digitally through the Absher platform. To cancel a visa, users must log in, access “Services for Sponsors,” select the relevant individual, and confirm the cancellation; however, the fee remains non-refundable regardless of the reason for cancellation.

Recent regulatory updates have also introduced higher fees for expatriates outside Saudi Arabia, including doubled extension charges and increased costs for renewing residency permits (Iqama) abroad. Penalties for not using or canceling a visa within the allowed time can be steep, starting at 1,000 riyals for the first offense and rising to 3,000 riyals for repeated violations. Overstaying outside Saudi Arabia after a visa expires incurs a fine of 100 USD per month.

These rules apply to all visa holders, including professionals, domestic workers, and dependents, and are part of broader changes to residency and travel regulations aimed at streamlining processes and ensuring compliance. Authorities urge residents to carefully plan their travel and visa applications, as changes or cancellations will not result in a refund of paid fees.

Sri Lanka’s tourism sector is showing promising signs of recovery, with a 33% year-on-year (YoY) increase in tourist arrivals during the first 10 days of June 2025. The island welcomed 43,962 visitors compared to 33,017 in the same period last year.

The daily average number of tourists also rose significantly, reaching 4,396 visitors per day, up from 3,302 during the first 10 days of June 2024. This uptick is encouraging, especially given that June is traditionally an off-season month for travel to Sri Lanka.

The Sri Lanka Tourism Development Authority (SLTDA) projects 177,257 arrivals for the entire month of June. However, industry stakeholders remain cautious due to a shortfall in arrivals during the first five months of 2025. From January to May, tourist arrivals missed projections by a cumulative 279,452 visitors, underscoring ongoing challenges in converting interest into actual visits despite improving macroeconomic conditions.

Between January 1 and June 10, 2025, Sri Lanka welcomed over 1.07 million tourists, marking a 16% increase compared to 927,196 visitors during the same period in 2024. Notably, arrivals in January, February, and May 2025 exceeded pre-pandemic levels seen in 2018, highlighting Sri Lanka’s renewed appeal as a travel destination.

Despite these positive trends, consistent growth remains elusive. A key hurdle has been the delay in launching a global tourism campaign, which has not been updated in 16 years. The much-anticipated ‘Nation Branding’ campaign, set to launch on June 26, is expected to boost Sri Lanka’s visibility in key markets and drive higher arrivals during the lucrative winter season.

In June 2025, India, the UK, and Bangladesh emerged as the top source markets, contributing 12,362, 3,740, and 2,717 tourists respectively. Year-to-date, India leads with 216,422 arrivals, followed by Russia (111,285) and the UK (100,014). These markets remain central to Sri Lanka’s tourism recovery strategy.

Sri Lanka aims to attract 3 million tourists and generate $5 billion in tourism revenue by the end of 2025. To meet this target, the industry needs to draw approximately 1.93 million visitors 64.2% of the annual goal during the remaining months of the year. So far, the sector has generated over $1.54 billion in revenue in the first five months, with $3.46 billion still needed to reach the target.

In 2024, Sri Lanka’s tourism revenue reached $3.16 billion, a substantial 53.2% increase from $2.07 billion in 2023, reflecting the sector’s strong recovery momentum.

Stay tuned for updates on the upcoming Nation Branding campaign and further developments in Sri Lanka’s tourism industry.

Starting July 1, 2025, residents of the United Arab Emirates (UAE) holding valid residency permits will be able to enter Armenia without a visa, marking a significant expansion of Armenia’s visa-free travel policy. Previously, only UAE nationals enjoyed visa-free access, while expatriate residents had to obtain visas on arrival.

The new policy applies to residents with residency permits valid for at least six months and allows stays of up to 90 days within any 180-day period for tourism, leisure, or business purposes.

This change is part of a broader Armenian government initiative to enhance tourism, investment, and economic ties with the Gulf Cooperation Council (GCC) countries, which include the UAE, Saudi Arabia, Bahrain, Kuwait, Oman, and Qatar. The policy also aligns with Armenia’s visa-free arrangements for residents of the European Union, the Schengen Area, and the United States.

The Armenian cabinet approved this reform in May 2025 to facilitate easier travel for expatriates living in these economically significant regions and to boost Armenia’s attractiveness as a destination for short-term visitors and business travelers.

Armenia’s strategic location at the crossroads of Europe and Asia, combined with its rich cultural heritage—including UNESCO World Heritage monasteries like Geghard and Khor Virap—and natural attractions such as Lake Sevan and Dilijan National Park, makes it an appealing destination for UAE residents, particularly expatriates.

The country is accessible via direct flights from Dubai and other UAE cities through airlines such as flydubai, Air Arabia, and Wizz Air. Armenian tourism officials expect the visa-free entry for UAE residents to increase tourist arrivals, strengthen economic relations, and promote business engagements between Armenia and the GCC.

Lusine Gevorgyan, Chairperson of Armenia’s Tourism Committee, emphasized that this milestone reflects Armenia’s commitment to making the country more accessible to regional travelers seeking meaningful cultural and leisure experiences. The visa waiver is also expected to encourage more frequent travel and investment flows, with officials optimistic about a rise in direct flights and business cooperation.

In summary, from July 1, 2025, UAE residents with valid residency permits will benefit from visa-free entry to Armenia for up to 90 days, a move designed to enhance tourism, business, and bilateral relations between Armenia and the GCC region.