
American Airlines (AA) has launched a strict crackdown on flight attendants illegally selling coveted international trips to junior colleagues, circumventing the airline’s seniority-based scheduling system.
The unauthorized trades, often involving monetary exchanges, have undermined the fairness of the bidding process, according to an internal investigation.
Flight attendants with seniority typically have priority access to premium routes to popular destinations such as Paris (CDG), London (LHR), and Rome (FCO).
Junior crew members usually receive less desirable domestic flights or reserve status. Some senior attendants have been caught offering these premium trips to junior colleagues for a price, violating company policy.
To evade detection, involved crew members used secret code words like “cookies,” “hugs,” “kisses,” and “thanks” to discreetly indicate that a trip trade involved payment. These terms have become widely recognized within AA’s flight attendant network as signals for paid swaps.
American Airlines issued a stern internal memo reminding staff that trips are assigned by the company and are not personal property.
The memo explicitly prohibits buying, selling, or brokering trips, whether directly or through coded language. It states:
“Trips are assigned by the company and are not personal property. They cannot be bought, sold or brokered. You may not offer or accept money or other items of value directly or through coded language to broker, buy, sell or trade trips with other flight attendants.”
The airline has intensified monitoring efforts using IT systems to detect suspicious bidding and trading activities. Investigations may lead to disciplinary actions including suspension of bidding privileges or even termination.
American Airlines uses a seniority-based bidding system that allows longer-serving flight attendants to select preferred schedules and destinations. This system is a key benefit of tenure but can leave junior attendants with challenging schedules. The temptation to buy premium trips arises from this disparity.
The Association of Professional Flight Attendants (APFA), representing AA crew, supports the crackdown. A recent contract includes provisions enabling both the airline and union to monitor and address abuses in the bidding process using objective metrics. Violators risk losing bidding rights, effectively resetting their status to that of a new hire.
The airline emphasizes that flight attendant roles are professional positions governed by clear policies designed to maintain fairness and integrity. Unauthorized selling of trips not only disrupts the system but also sets dangerous precedents within the crew community.
While the appeal of buying premium trips is understandable given the demanding nature of junior schedules, AA is committed to enforcing rules to protect the value of seniority and fairness for all employees.