
British Airways has been hit with a £3.2 million fine after two baggage handlers suffered life-changing injuries in separate falls at Heathrow Airport-accidents that a judge described as “a red warning light” for the aviation industry.
The incidents, which occurred just months apart, exposed major safety failings in the airline’s ground operations. In August 2022, Ravinder Teji, a ground operation agent with seven years at the company, fell 1.5 meters from a televator-a machine used to load baggage into aircraft holds-sustaining back injuries and a head wound. Seven months later, Shahjahan Malik plunged three meters from a TLD elevator while unloading bags in snowy conditions, suffering a brain hemorrhage, multiple facial fractures, and long-term neurological symptoms.
Both accidents were linked to the absence of adequate guard rails on the baggage loading equipment, a hazard British Airways had been warned about in a health and safety audit months before the first incident. Despite the audit’s clear warnings, the airline failed to implement remedial measures, leaving workers exposed to dangerous gaps and slippery surfaces.
The court heard that British Airways had reduced the extent and height of guard rails on its baggage handling equipment as far back as 2011, creating persistent safety vulnerabilities. Judge Brendan Finucane KC, presiding at London’s Southwark Crown Court, described the airline’s culpability as “high,” noting that both injuries could have been prevented with basic safety improvements.
The Health and Safety Executive (HSE), which brought the prosecution, emphasized that the risks were obvious and avoidable. “The injured workers were fortunate to survive such serious accidents,” an HSE spokesperson said.
British Airways admitted guilt to two breaches of the Work at Height Regulations 2005 and was ordered to pay £3,208,333 in fines, £20,935 in legal costs, and a £120 victim surcharge. Both injured employees have since returned to work in alternative roles, but continue to deal with the lasting consequences of their injuries.
The case has sent shockwaves through the aviation sector, highlighting the urgent need for airlines to prioritize worker safety and heed warnings before tragedy strikes.